We receive a huge number of questions every day and we try to answer them all as quickly and as well as possible. Below are a number of frequently asked questions, if you do not find an answer to your question, we would of course like to hear from you.

Everything you need to know about pre-orders
Last updated on March 5, 2025

All about the payment plan
Last updated on March 5, 2025

All about TBH Credits
Last updated on March 5, 2025

When will my oder be shipped?
Last updated on September 18, 2025

Free shipping
Last updated on January 19, 2026

What shipping options do we offer
Last updated on March 5, 2025

All about our gift cards
Last updated on March 5, 2025

How do we calculate our prices
Last updated on March 19, 2025

What to do in case of damage or loss
Last updated on March 5, 2025

Sell your toys to TBHstore
Last updated on March 5, 2025

Shipping and Return Policy
Last updated on March 5, 2025